Archiving : Monitoring : Market Intelligence
Arkovi General FAQ
Q.Do I need Servers or Software?
A.No. Arkovi is software as a service (SaaS), provided to you as a secure web hosted application. We support from one to thousands of users. Your business can be in one location or geographically dispersed around the world.
You may use the web browser(s) supported by your business. Arkovi supports:
- Chrome
- Firefox
- Internet Explorer
- Safari
- and many other browsers
Additionally you may use many mobile devices, including:
- Android
- Blackberry
- iPhone and iPad
- Palm Pre
- Windows
Arkovi was developed to offer a flexible architecture enabling your business to manage social archives online, integrate them into your digital business and trusted third parties or export your archives for offline storage.
Q.How Do You Get Our Social Content?
A.Arkovi integrates with social networks at the API (application programming interface). This is a direct connection to enable us to capture the content you create regardless of how you create and publish. We integrate with Facebook, LinkedIn and Twitter. In addition, our RSS integration accomplishes the same goal for blogs, web content and other social platforms that offer limited or no API access.
Arkovi users authorize social accounts via Oauth - which is a secure method your business to connect social accounts to Arkovi without the need to provide us those passwords.
Q.How Do You Use My Contact Information?
A.We collect your contact information when you sign up for Arkovi, either as a free trial user or as a customer. This information is for purposes of providing you the Arkovi service. We do not sell, rent or otherwise distribute your contact information to other organizations without your consent (i.e. You ask us for an introduction to one of our strategic partners).
We do add your email address to our systems as an Arkovi user and communicate with you in that medium. All of our email newsletters provide an unsubscribe link. However - as an Arkovi user we do recommend you remain on our email distribution to receive communications relevant to your use of our services.
Q.How Do You Use Our Archive Data?
A.Your social media archives are just that - yours. We host them securely as a part of the delivery of our services to you. We do not distribute the data to third parties unless under the express consent of your relationship with a third party (i.e. our integration with email archiving providers, or to move your archives to to corporate or third party digital storage destination).
Our reporting on the Arkovi archive data is in aggregate, to identify the number of records we have and how they represent the social networks (platforms like Facebook, LinkedIn and Twitter and message types like Status Updates and Mentions, etc.).
Q.How Long Do You Maintain My Archives?
A.Arkovi stores your social media archives for as long as you are an active customer. While you are an active customer (any Arkovi Edition) you have the ability to download some or all of your data, on demand, in Excel and XML format (see attached screenshot).
Additionally, enterprise customers may have the archives distributed to a third party destination of choice on a regular schedule. Currently those distribution methods include:
- Email of archives
- FTP, SFTP or SSH of archives
Arkovi enterprise customers who also use one of our email archiving partners (Global Relay, MailBanc and MessageWatcher) also have their archives directly integrated into those respective systems.
Any customer who chooses to discontinue using our service may also confirm a complete export of all archives prior to the termination of account(s).
arkovi download 112010 noedge.png arkovi download 112010 noedge.png (quick view)
Q.What Account Types does Arkovi Offer?
A.Arkovi offers multiple editions:
- Individual Premium - enables a single user to archive personal social accounts and RSS integration
- Individual Enterprise - for the sole business user, including support for Facebook business (Fan) pages
- Enterprise - starts with 5 users (additional users available) and includes integration to corporate and third party systems
You can compare these editions on the Arkovi site.
Q.What is Arkovi?
A.Arkovi is a social media archiving solution enabling your business to capture the social content you create online. This includes:
- Facebook profiles and Fan pages, including private messaging
- LinkedIn profiles, status updates and network updates (including private RSS feeds)
- Twitter status updates, mentions, tweets retweeted and direct messages
- RSS integration for blogs, blog comments, social and web searches, YouTube and more
Arkovi includes search, reporting and many other tools for archiving, compliance and market intelligence. A 15-day free trial is available to evaluate our solution. There are editions for small business and the enterprise. An overview (PDF) is attached.
Arkovi was developed by BMRW & Associates, Inc. in early 2009. Learn more about our organization or call us to discuss and review Arkovi at 1-866-222-2334.
Arkovi Overview 082010.pdf Arkovi Overview 082010.pdf
Q.What is Captured When I First Sign Up?
A.A frequent question is - what kind of history are we going to get when we sign up for Arkovi?
This is based upon the social network’s rules around their API:
- Facebook - has a feature-rich API for certain elements like Photos. In general you can expect all photo galleries to be captured in the initial integration and approximately 90 days worth of wall posts.
- LinkedIn - will gather the full profile and most recent status update
- Twitter - will attempt to gather as many as 3200 tweets.
- RSS - will gather most current posts
