Q.Do I need Servers or Software?

A.No. our solution, powered by Arkovi, is software as a service (SaaS), provided to you as a secure web hosted application. We support from one to thousands of users. Your business can be in one location or geographically dispersed around the world.

You may use the web browser(s) supported by your business. Arkovi supports:

• Chrome
• Firefox
• Internet Explorer
• Safari
• and many other browsers

Additionally you may use many mobile devices, including:

• Android
• Blackberry
• iPhone and iPad
• Windows

Arkovi was developed to offer a flexible architecture enabling your business to manage social archives online, integrate them into your digital business and trusted third parties or export your archives for offline storage.

Q.How Do You Get Our Social Content?

A. The solution integrates with social networks at the API (application programming interface). This is a direct connection to enable us to capture the content you create regardless of how you create and publish. We integrate with Facebook, Google+, LinkedIn, Twitter and YouTube. In addition, our RSS integration accomplishes the same goal for blogs, web content and other social platforms that offer limited or no API access. Lastly we also offer tools like tracking Twitter searches, Google alerts and other sources of data.

Our users authorize social accounts via Oauth - which is a secure method your business to connect social accounts to our archiving without the need to provide us those passwords.

Q.How Do You Use My Contact Information?

A.We collect your contact information when you sign up, either as a free trial user or as a customer. This information is for purposes of providing you the our service. We do not sell or rent your contact information to other organizations without your consent (i.e. You ask us for an introduction to one of our strategic partners).

We do add your email address to our systems as a user and communicate with you in that medium. All of our email newsletters provide an unsubscribe link. However - as a user we do recommend you remain on our email distribution to receive communications relevant to your use of our services.

Q.How Do You Use Our Archive Data?

A.Your social media archives are just that - yours. We host them securely as a part of the delivery of our services to you. Reporting on your own data is provided to you in detail.

Our own informational reporting on the archive data is in aggregate, to identify the number of records we have and how they represent the social networks (platforms like Facebook, LinkedIn and Twitter and message types like Status Updates and Mentions, etc.).

Q.How Long Do You Maintain My Archives?

A. We store your social media archives for as long as you are an active customer. While you are an active customer you have the ability to download some or all of your data, on demand, in Excel and XML format.

Additionally, enterprise customers may have the archives distributed to a third party destination of choice on a regular schedule. Currently those distribution methods include:

• Email of archives
• FTP, SFTP or SSH of archives

Our enterprise customers who also use one of our email archiving partners (Global Relay and MessageWatcher) also have their archives directly integrated into those respective systems.

Any customer who chooses to discontinue using our service may also confirm a complete export of all archives prior to the termination of account(s).

Q.What Account Types do you Offer?

A.We offer multiple editions:

For organizations with less than 25 employees we have three choices:

• Individual - enables a single user to archive
• Trio - for a 3 person team
• Team - for five users and includes integration to corporate and third party systems and Management dashboard
• We also offer enterprise solutions for organizations with more than 25 employees

You can compare these editions.

Q.What is the solution?

A.We are a social media archiving solution enabling your business to capture the social content you create online. This includes:

• Facebook profiles, Business pages and Groups, including private messaging
• Google+ Personal Profiles
• LinkedIn profiles, status updates and network updates (including private RSS feeds)
• Twitter status updates, mentions, tweets retweeted and direct messages, Mentions/ReTweets, Connections and Profiles
• YouTube videos and activity
• RSS integration for blogs, blog comments, social and web searches, Pinterest and more
• Website archiving, including support for BrightScope and Tippybob

The solution also includes search, reporting and many other tools for archiving, compliance and market intelligence. A 15-day free trial is available to evaluate our solution.

Arkovi was originally developed by BMRW & Associates, Inc. in early 2009. Arkovi was acquired by RegEd in October 2012 and the Arkovi team joined RegEd. Learn more about our organization or call us to discuss and review at 1-800-334-8322.

Q.What is Captured When I First Sign Up?

A.A frequent question is - what kind of history are we going to get when we sign up for Arkovi?

This is based upon the social network’s rules around their API:

• Facebook - has a feature-rich API for certain elements like Photos. In general you can expect all photo galleries to be captured in the initial integration and approximately 90 days worth of wall posts.
• Google+ - most recent posts to the profile
• LinkedIn - will gather the full profile and most recent status update
• Twitter - will attempt to gather as many as 3200 tweets.
• RSS - will gather most current 10-15 posts
• Youtube provides the most recent 25 videos
• Websites - current site content